Refund Policy

30 Day Money-back Guarantee

Herbalife guarantees the quality and freshness of its nutrition and personal care products. If for any reason you are not completely satisfied with any Herbalife product purchased from HL Shop Now, you may return it within 30 days from receipt for a refund or product exchange.

How to request a return

To start a return, email us at ccbastos@me.com within 30 days of receiving your order. Please include your order number, the product you want to return and the reason for the return.

To complete your return, we require a receipt or proof of purchase. Please contact us before sending any product back so we can confirm the correct return instructions.

Free UK returns

Returns for UK customers are free. We will provide or confirm the return instructions after your request is approved. The return processing address is Herbalife, The Atrium, 1 Harefield Road, Uxbridge, Middlesex UB8 1HB, United Kingdom.

Refunds

Once your return is received and inspected, we will email you to confirm whether the refund has been approved. If approved, your refund will be processed to your original payment method. Your bank or card provider may need additional time to post the refund.

Exchanges

We replace items if they are defective, damaged or if an exchange is approved under the 30 day guarantee. To request an exchange, email ccbastos@me.com.

Late or missing refunds

If you have not received an approved refund yet, please first check your bank account, then contact your card provider or bank. If you have completed these steps and still have not received your refund, contact us at ccbastos@me.com.