Refund Policy

30 Day Money-back Guarantee

Herbalife guarantees the quality and freshness of its nutrition and personal care products. If for any reason you are not completely satisfied with an Herbalife product purchased from HL Shop Now, you may request a return within 30 days of receiving it for a refund or approved product exchange.

How to request a return

Email ccbastos@me.com within 30 days of receiving your order. Include your order number, the product you want to return and the reason for the return. We require a receipt or other proof of purchase.

Please do not send any product back before the return has been approved and you have received the correct instructions.

Free UK returns

Approved returns for UK customers are free. After approval, we will send a prepaid return label electronically for you to download and print, together with the correct return address and instructions. The business address in Switzerland is the seller's contact address and is not the dispatch or return-processing address.

Refunds

Once the return is received and inspected, we will email you to confirm the outcome. If approved, the refund will be processed to the original payment method within 14 days. Your bank or card provider may need additional time to credit the payment to your account.

Exchanges

We replace items if they are defective or damaged, or if an exchange is approved under the 30 day guarantee. To request an exchange, email ccbastos@me.com.

Late or missing refunds

If you have not received an approved refund, first check your bank account and contact your card provider or bank. If you have completed these steps and still have not received the refund, contact ccbastos@me.com.